MakerGeeks.com Help Center
Because even maker geeks' need some help from time to time...
(to find out more info about any of the below topics just click on any of the help topics below)
Order Changes Or Cancellations
Return Policy and Procedures
We 100% guarantee our products for a period of 30 days after shipping date, with just a few minor exceptions noted below. All product returns must have prior, authorized approval from our customer care department. If you are dissatisfied with any product, you must e-mail us at email@example.com (M-F 10am to 3pm CST) within 30 days of shipping date to get a return per-approval and a Return Authorization Number. Once we receive your return we'll have a store credit issued for you within 48 hours.
Your store credit will not include associated handling or shipping charges previously paid. In some situations, a 25% restocking fee may be charged.
For all approved returns, the customer is required, at customer's expense, to return the products along with the Return Authorization Number to:
Springfield, MO 65803
(note: all returns must be sent either USPS, Fed-Ex or UPS Service NO DHL)
Generally, all unopened, resalable containers may be returned for full credit or refund. Exceptions to our guarantee and return policy are: (1) no returns on custom 3D Printed items; (2) no returns on 3D Printer printed parts in our kits, however we will gladly re-print any part you might need; No store credit or refund will be issued without prior authorized approval from our customer care department.
Note: Without authorization for a return you can be subject to all charges both from our store and from UPS; if an order is refused for delivered without prior authorization the client will be charged a $15 return fee from UPS, and actual shipping cost for both directions of travel. As well as the 20% re-stocking fee and any other charges incurred in the return process, this can be avoided by e-mailing us and obtaining a return authorization number from our customer support manager. Thanks
3D Printer, 3D Printer DIY Kits & Electronic Equipment Returns:
- All refunds/ returns must be processed within 14 days of the delivery date.
- All 3D printer returns must be authorized by MakerGeeks.com before sending the unit back...
- A full refund will be issued for a return in which the printer is in "NEW" and re-sellable condition:
"NEW" and re-sellable condition means that the device has never been assembled, powered up, programmed, or otherwise changed - also the item must come in it's original packaging and have not been removed from it's bubble or shrink wrapping.
- No refunds will be issued for any reason on 3D Printers & Electronics that have been powered up, assembled or removed from their original packaging.
Damaged, Missing or Incorrect Items
Q. I received a damaged or incorrect item. How do I get this resolved?
A. We will reship the appropriate item and make arrangements to pick up the incorrect or damaged item. Please e-mail Customer Care at firstname.lastname@example.org, Monday to Friday from 10am to 3pm CST. Be sure to include your name, invoice number, zip code and a brief description of the product in question.
Q. I received my order and I'm missing an item.
A. First, make sure the missing item is not marked back ordered on the email shipping notice that was emailed to you at the time of shipping; if that item was listed as backordered we'll have this item automatically shipped out once we have more in stock. If the missing product is small, empty all the packing material to be sure the item is not hidden. If you still cannot locate the item, contact us and we will immediately ship a replacement at no cost to you. Since every package is weighed before shipping, it is very easy to confirm missing items. Just e-mail Customer Care at email@example.com, Monday to Friday from 10am to 3pm CST. Be sure to include your name, zip code, invoice number and a brief description (including item number) of the missing product.
Safe Shopping Online (it's safer than you think!)
Everything you need to know about shopping safely online- here at MakerGeeks.com or anywhere you shop online!
Note: Did you know that most telephone orders from Fortune 500 Companies are actually entered over the internet? That's right, when you call some Fortune 500 Company (a billion $$ plus company) in the retail industry and give your credit card over the phone that info is processed over the same internet you are on right now. Most companies use call centers that are thousands of miles away from their main office- this means that all that info you just gave to the friendly customer service rep is now being transmitted just as if you had placed an order on their own web-site. So, whether you place the order yourself or have someone else place that order you are still doing business online.
Note: What about when I buy something from physical store? When you go into a store and buy something they swipe your card through that little machine and we don't think much of it. However, that little machine is just a computer that is connecting to the internet to charge your card. Once again you are shopping online!
Shopping Cart Security:
All transactions at MakerGeeks.com take place over 100% secure, SSL server. Once you are taken to the payment info page of our shopping cart, you will notice the LOCK or KEY in your browser, indicating that the transaction is being done over a secure server.
Look for SSL Use
- Many online transactions are now protected by what's called SSL, which is short for Secure Sockets Layer.
- SSL provides you with sound privacy protection by encrypting the channel of communication between you and the consumer. Using a mathematical formula, SSL puts the information you exchange into a complex code. Think of it as a kind of armor over the information. Even if intercepted, your data would be extremely difficult to read.
- In plain English, SSL helps the consumer's browser automatically scramble his information—such as a credit card number—before it gets sent to the merchant. After that, SSL allows only the merchant's software to unscramble this data. Through SSL, you and your customers can complete transactions with the confidence that no one else can read, change, or fool with their payment information as it travels over the Internet.
- Since the data sent is secure, SSL is now considered more than enough security for consumers to do business with merchants they know and trust.
- To find out if your transaction is guarded by SSL, look for the picture of the unbroken key or closed lock in your browser window (both the Netscape Navigator/Communicator and Microsoft Internet
- Explorer browsers use SSL). Either indicator means SSL is hard at work. (If you don't see either one, or if you see a broken key or an open lock, that means SSL is definitely not hard at work protecting your transaction.)
- The easy way you can tell if SSL is guarding your transaction, though, is to check the URL of the site you are visiting. It should change from "http" to "https" when processing secure transactions.
Am I liable if there are charges that I didn't authorize on my credit card?
Most credit card companies have toll-free numbers and 24-hour service to deal with these emergencies -- they are eager to avoid credit card fraud. (Below is an up to date list of Visa, MasterCard, Discover Card and American Express Card's personal security statements and info about what to do if you have unauthorized activity on your card.
According to US law, (this law works whether you are buying 3D Printers, 3D filament or a new house with your credit card) Once you have reported the loss or theft of your credit card, you have no more responsibility for unauthorized charges. Further, your maximum liability under federal US law is $50 per credit card -- and most credit card issuers will even waive that fee for good customers (see below list).
In plain English that means that if you see a charge on your card that you don't recognize then all you have to do is call your credit card company and inform them of the problem and they will issue a reversal immediately. You aren't liable for that charge anymore! So shopping online is very safe... but if the unthinkable happens you still aren't out any money!
How to Purchase Items
Add your items to the shopping cart
Whenever you’re browsing our site, there is a virtual shopping cart at your disposal to hold your purchases. When you find an item you want to purchase, from the product’s detail page click the orange ‘Add To Shopping Cart’ button. Every time you add something to your cart, you will be taken to a page with an itemized list of what’s in your shopping cart.
To remove an item from your cart, simply change the quantity of the desired item to 0 and then press the “Update Qty.” button near the bottom of the shopping cart and it will be “put back on the shelf”.
Once you’ve added something to your shopping cart, it remains unless you remove it by clicking on the trash can icon, even if you hit the ‘back’ button on your web browser.
To shop more, click the button below the itemized list of products that reads ‘Continue Shopping’ and you’ll return to the home page of our site. If at anytime you wish to view the contents of your shopping cart in detail, click on the 'Shopping Cart/Checkout' on the top right hand side of the page.
If you are done shopping and want to purchase your stuff, from the shopping cart page click the orange button on the right hand side of the page labeled ‘Proceed to Checkout’. If you are NOT on the shopping cart page, and are just browsing the store, you can proceed right to checkout by clicking the 'Shopping Cart/Checkout' on the top right hand side of the page.
First you will need to click on the blue button 'Check Out' at the bottom of the page.
The next step will be to indicate your credit card information under ‘Payment Method’. At this point, you will also have the option to change your preference for shipping and to edit your shipping and billing addresses. When you’re done entering all the correct info and ready to pay, click ‘Continue’ to review your order.
The next and final step will be to review your order and then hit the 'Send Order' button, anytime up till you hit the 'Send Order' button you can still change your order or payment method without a charge. Once you hit the 'Send Order' your order will be processed.
After you click ‘Send Order', your receipt will appear on the screen. We also email you a copy to the email address you provide.
MakerGeeks.com accepts: Visa, MasterCard, American Express (AMEX), JCB, Diners Club and Discover. We also accept 3 different types of cyber-coins: BitCoin, DogeCoin and NautilusCoin - also if you would like to send in gold or silver bricks and/or pirate treasure we are also more than happy to accept that... or pet sharks with lasers!
Will I have to pay Sales Tax?
Only Missouri residents will have to pay sales tax, all other states will have no tax added to your purchase.
I see two charges on my card, what happened?
I apologize about that however; we haven’t taken money twice from your charge card for this transaction. The second charge you see is an authorization done at the time you place your order. These authorizations are done automatically when you placed the order, to make sure the card is valid. A hotel or restaurant would do the same make sure the card is valid and not stolen or out of date.
Credit cards will usually remove to charge in 24-48 hours however, some charge cards and debit cards can hold the authorization for up to 2 weeks. If you call your bank they can explain it much better than we can. If your billing statement happened to close and be sent to you while the authorization was on the card the paper statement will show this as a charge however, if you call your bank or credit card company they will be able to help you and show that the charge is no longer on the card as it was only an authorization.
How Do I Change The Products That I Ordered?
If you ordered the wrong product or if you would like to delete or add a product, the best idea is to e-mail our customer service at firstname.lastname@example.org as soon so possible.
NOTE: In many cases orders will go to processing just minutes after placing the order so it may be to late to change the order even if you e-mail us right after you place the order. However, we will do our best to get the order changed or help you exchange the items for what you meant to order.
NOTE: If you have made your payment via Bitcoin's no change or cancellation or refunds can be given for ANY reason due to the nature of Bitcoins once we receive your payment to our CoinBase account the order will be processed and shipped - if the order is for a custom job or for a 3D Printer the order can not be canceled or refunded for any reason to your BitCoin account once you have sent payment to our CoinBase account.
How much is shipping and how quickly will I get my package?
We ship directly from our warehouse in beautiful Republic, MO USA and by being right in the center of the USA we reach most states in 2-3 business days - Also every order we ship from MakerGeeks.com is 100% FREE... never pay for shipping again to the lower 48 US States!!
Monday - Friday 10am till about 3pm CST at email@example.com - Please Note we are out of the office on weekends.
Our Mailing address is:
Springfield, MO 65803
MakerGeeks.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: MakerGeeks.com
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.
Our site's billing form requires users to give us contact information (like their name and email address). We use customer contact information from the registration form to send the user information about our company and promotional material. The customer's contact information is also used to contact the visitor when necessary.
This site contains links to other sites. MakerGeeks.com is not responsible for the privacy practices or the content of such Web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders, information about our company, to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Financial information that is collected is used to check the users' qualifications and bill the user for products and services.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We also use Payment Tech, inc. and Yahoo Store, inc. servers to hold financial data. All credit card information is held by First Data Services, inc.
Contacting the Web Site:
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact
Springfield, MO 65803
E-mail us questions or request here: firstname.lastname@example.org
How We Handle & Process Your Order
- Within seconds of placing your order, you will receive an email confirmation containing your order number & other important information.
- In stock items ship from our warehouse in 1-2 business days (Monday - Friday)
- After your order is shipped, you will receive an email from UPS or USPS with your tracking number.
- In about 4 days or less (depending which shipping option you choose & product availability) the UPS or USPS man will knock on your door and deliver your order! Beautifully safe and simple isn't it?!
- Don’t know which 3D Printer supplies or maker gear are right for you? Just e-mail us at email@example.com and a knowledgeable staff member will contact you ASAP (Most e-mail questions are answered within 12 hours Monday thru Friday 10am - 3pm CST)
Our Bottom Line to You!
We at MakerGeeks.com want to be your 3D Printing and Maker online store and will do anything in our power to make you happy, satisfied and promise that your shopping experience will be a pleasure. If not, we will issue a full refund or do anything else to make it right in your mind.
Enjoy life and print/ make/ build/ hack/ fab/ LOVE... happy!